Case Study

The

‘new franchise opening’

HR Consultancy

Mooboo Amersham

 

Details

Company Name: Mooboo

Overview: Established in 2012, in Camden, London, Mooboo Bubble Tea was set up in response to a growing demand to bridge the gap between Far East culture and western tastes. Currently, Mooboo are the Largest Bubble Tea Franchise in the UK, have over 100 locations nationwide and continue to grow.

Challenge: Independent Businesswomen taken on the opening of a new franchise of Bubble Tea stores from scratch.

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First Steps

Our client chose a bespoke version of our ‘The Full works’ retained service and now had a Human Resources partner that would enable her along her journey to open the new franchise successfully.

With so many financial and operational challenges to opening a brand-new franchise outlet, we helped remove the headache of the people side.

This involved the creation of a people plan and structure which would deliver the opening and ongoing operational demands of the business.

“I have worked with Shivani from Pink Fluff HR for over 3 years now. I desperately needed HR support and advice in a previous business and Shivani taught me how to put into place contracts and policies. Last year, I opened a franchise and felt it a priority that I involved HR from the beginning. Shivani helped with recruitment, hiring the perfect team and setting up people processes and procedures. I knew that by moving on to the full works package Pink Fluff would take all the people admin away so I can concentrate on running and growing the business. Shivani is not only invaluable but also a good sounding board. I believe getting the right HR support is crucial and would thoroughly recommend Shivani.”
MooBoo Amersham - Maria

Actions

Once the plan was in place we then created contracts and policies and began the recruitment process of advertising, screening, interviewing and offering positions.

Quickly we were able to build a strong team of new hires and completed onboarding into the new business ensuring legal compliance and a great introduction for the new team.

Our ‘hands-on’ approach allowed the business owner to focus on the details for a successful opening and lay the foundations for future growth.

Ongoing Support

For our continued support, the business owner asked to bespoke a version of the ‘The Full Works’ retained service. The service added on the admin side of managing people so she could concentrate on growing the business.

With regular meetings and telephone advice, we act as our client’s HR Department to help navigate HR challenges, HR admin as well as providing coaching on people skills and other business challenges.

Results

We supported the business owner to successfully deliver the franchise opening and built a team of over 8 talented individuals.

Our ‘hands-on’ approach allowed the business owner to focus on the details for a successful opening and lay the robust foundations for future franchise openings.